Service providers and SLA limitations

SourceMagnet is using the following service providers in order to deliver our services, our uptime might be limited by the service provider's Service Level Agreement (SLA).
Name What is it? Location SLA
AWS (Amazon Web Services) Cloud infrastructure provider Ireland See details of each AWS service
S3 Object storage in AWS. Ireland https://aws.amazon.com/s3/sla/?did=sla_card&trk=sla_card
RDS (Relational Database Service) Managed database service in AWS. Ireland https://aws.amazon.com/rds/sla/?did=sla_card&trk=sla_card
Fargate Managed service for running containerized applications in AWS (serverless). Ireland https://aws.amazon.com/ecs/sla/?did=sla_card&trk=sla_card
SES (Simple Email Service) Managed service for sending out emails in AWS. Ireland https://aws.amazon.com/pinpoint/sla/?did=sla_card&trk=sla_card
Ory Authentication and authorization of users. EU Not available
Azure Used for logging in and creating users. EU https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/reference-azure-ad-sla-performance
Signicat Signing solution for documents. EU https://developer.signicat.com/cs/express/docs/terms-conditions/maintenance-terms.html#_1-support-maintenance-and-sla
Tiptap Rich text editing of documents. EU https://tiptap.dev/terms-of-service
Intercom Support chat and help center. EU https://www.intercom.com/legal/terms-and-policies
Open AI Service provider for hosting large language models and embeddings. EU https://openai.com/policies/business-terms/
https://openai.com/enterprise-privacy/
Pinecone Database for storing and processing text to enable Open AI to store, index, and retrieve knowledge efficiently. Ireland https://www.pinecone.io/legal/support-policy/