Service providers and SLA limitations
SourceMagnet is using the following service providers in order to deliver our services, our uptime might be limited by the service provider's Service Level Agreement (SLA).
| Name | What is it? | Location | SLA |
|---|---|---|---|
| AWS (Amazon Web Services) | Cloud infrastructure provider | Ireland | See details of each AWS service |
| S3 | Object storage in AWS. | Ireland | https://aws.amazon.com/s3/sla/?did=sla_card&trk=sla_card |
| RDS (Relational Database Service) | Managed database service in AWS. | Ireland | https://aws.amazon.com/rds/sla/?did=sla_card&trk=sla_card |
| Fargate | Managed service for running containerized applications in AWS (serverless). | Ireland | https://aws.amazon.com/ecs/sla/?did=sla_card&trk=sla_card |
| SES (Simple Email Service) | Managed service for sending out emails in AWS. | Ireland | https://aws.amazon.com/pinpoint/sla/?did=sla_card&trk=sla_card |
| Ory | Authentication and authorization of users. | EU | Not available |
| Azure | Used for logging in and creating users. | EU | https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/reference-azure-ad-sla-performance |
| Signicat | Signing solution for documents. | EU | https://developer.signicat.com/cs/express/docs/terms-conditions/maintenance-terms.html#_1-support-maintenance-and-sla |
| Tiptap | Rich text editing of documents. | EU | https://tiptap.dev/terms-of-service |
| Intercom | Support chat and help center. | EU | https://www.intercom.com/legal/terms-and-policies |
| Open AI | Service provider for hosting large language models and embeddings. | EU |
https://openai.com/policies/business-terms/ https://openai.com/enterprise-privacy/ |
| Pinecone | Database for storing and processing text to enable Open AI to store, index, and retrieve knowledge efficiently. | Ireland | https://www.pinecone.io/legal/support-policy/ |
